Voice Solutions

Auto Dialer Software is generally used in a call center, mobile companies, etc. An Auto Dialer is a software that automatically dials telephone numbers from the list/API. Once the call has been answered, the auto-dialer either played a recorded message or connects the call to a live person. An auto dialer is a kind of software that plays a recorded message and generally known as robot calls. Auto Dialer helps organizations simplify their customer interaction management by bringing in all communications channels together. It is a multi channel contact center software to help your organization enhance your customer’s experience Sometimes the voice broadcasting message asks the person to choose a button and press it. In this, the person gets two or three options and selects any one of them. The auto-dialer has a unique ability to distinguish between human pickups and answering machines.

Our simple and convenient automatic dialing system helps the VoIP-based call centers to manage their productive hours and resources with the utmost accuracy. Be it an inbound or outbound call center, it is always necessary to put efficient Auto Dialer Software in place. It provides call center/Helpdesk professionals with a mechanism that enhances the contact rates and increases their productivity at a lower cost. With the smart benefits like the preview and progressive dialing, creating calls concurrently, enhancing call activities, you can make the best use of our Auto Dialer Software system in your contact center

Capabilities of Auto Dialer

• User Interface Personalization Menu’s
• E-Mail / SMS / Chat
• Highly scalable & stable
• Supports AMI, TAPI & TSAPI
• Roles & rights based user login
• Inbuilt Customer Interaction Manager (CIM) builder tool
• Redundancy & High Availability

Types of Auto Dialer

• Click to call
• Preview Dialer
• Progressive Dialer
• Productive dialer
• Power Dialer
• Missed Call Service
• Voice Blast

Outbound Dialer- OBD Service

• An OBD refers to Outbound Dialer, it is a software service which is used to automate recorded messages to the user’s mobile/ telephone by using SMS or OBD. We can select many numbers from the list and can play a message using OBD. For better results, we can provide inputted tone from the user's end so that the user can confirm by pressing the key. By using OBD services you can communicate with the user in their local language by simply converting the message into voice SMS.
• In current times, Voice SMS is more popular in India for promotions. As mostly the people in India are a non-English speaker, so it becomes easier to communicate with the people in their local language. People can easily understand a voice message which reduces the chance of misunderstanding due to misspelling while typing. OBD having a retry facility to send the SMS to the person again if missed for the first time.

Benefits of Outbound Dialer (OBD)

• Centralized lead up loader (for multiple location dialer)
• Pacing Auto / Manual
• Time zone based calling
• Dynamic CLI options
• DNC Management
• Advanced dialing rules
• Support all the dialing modes
• LCR
• Integration for consent gateway IVR
• NCPR

Inbound solution

Inbound Call Center Software helps in delivering professional, high quality customer service and caller experience with the IVR phone system.IVR or Interactive Voice Response system used to access the database information using the phone. We can say that it is a technology that can help the customer through the call and plays pre-recorded options using the voice for the customer. IVR provides many choices like numbers or sometimes the caller’s information. He has to select one of the options according to their need and then the agent can solve the problem easily. By providing a detailed information caller can access his data which they need.

The input which is provided by the user is then read by the IVR system which is used to fetch the appropriate information. IVR is used to communicate with the people and collect user information through the use of voice and DTMF (Dual-tone multi-frequency) by using inputs of the keyboard. IVR system is simple and effective which reduces the cost and increases the efficiency of the company.

Benefits of Inbound

• Intelligent routing
• Virtual Call patching
• Sticky agent
• Priority routing
• Call queue display
• Dynamic call flows for Working and non working hours

Benefits of IVR

• AI enabled voice assistance
• Integration with any Third party application / database
• IVR Development Tool
• Supports Text to Speech tool integration (3rd party tool)
• Supports Speech Recognition tool integration (3rd party tool)

Handle Large Call Volume

A smart IVR System facilitates effective IVR workflows to streamline the calls to enable advanced customer support and reduce customer waiting time.

Increase Service Efficiency

The software will increase the efficiency of the agents who work for the company and uses IVR Service in a more proficient manner. It solves a specific problem and fulfills the need of the customer’s that they are assigned.

Reduce Costs

Using IVR Service will replace the receptionist or a customer service agent who answers all the calls and transfer it to the available agents. They are also very affordable; it increases efficiency and reduces costs.

Automated Survey

Our phone system can call your customers within a few minutes of their call for a quick, short survey. It is a good option to take a customer survey at their most convenient time. The survey is customized and would be available 24/7.

Package Delivery

As you are delivering the packages, furniture, appliances, etc. it is too difficult for the agents call each and every customer for confirming the delivery time. We can customize using software so the customer will confirm the time and reschedule if they want.