We at ANYI are fully committed to integrating customer driven quality standards with superior innovation. Our abiding endeavour is to provide Telecommunication Applications and customized software solutions to suit all your business requirements. All our processes are geared towards producing the best products and services in terms of quality, functionality, and affordability.
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01 IP/SIP based technology
02 Less hardware more features
03 Phone/ext. call can be handled through PC (without landline)
04 Hot/Cold Redundancy
05 Live monitoring & control
06 Easy to use UI with UCP (User Control Panel)
Catering both inbound and outbound voice, integrates with SIP/PRI/UCM or Gateways, all standard features is available as pacing ration setting/time base calling/dynamic CLI/DNC/IVR/ support all modes of calling as Predictive/progressive/preview Support dialling allogritam/leads expires logic/Phone order rule and other various international logics.
All AI based humanize chats Integrates with all major CRM as Zoho/Sales force/Zendex or any third party CRM /NLP(Neuro Linguistic Programming) is enable/easy transfer to LIVE agents
Easy integrated with and world class SMS solution with API integration.
Easy and robust Email integration with define multiple mail box/keyword analysis/Auto reply and all standard Email features.
Auto Dialer Software is generally used in a call center, mobile companies, etc. An Auto Dialer is a software that automatically dials telephone numbers from the list/API. Once the call has been answered, the auto-dialer either played a recorded message or connects the call to a live person. An auto dialer is a kind of software that plays a recorded message and generally known as robot calls. Auto Dialer helps organizations simplify their customer interaction management by bringing in all communications channels together. It is a multi channel contact center software to help your organization enhance your customer’s experience Sometimes the voice broadcasting message asks the person to choose a button and press it. In this, the person gets two or three options and selects any one of them. The auto-dialer has a unique ability to distinguish between human pickups and answering machines.
Read MoreWhat is Ticketing Software ?
Software to help create, manage, follow-up & close customer’s complaint/query/request received via voice, email, chat or portal.
Lead generation via Website, portal, 3rd party software, landing pages, e-marketing platforms, Email, SMS, Voice, Social Media, etc.
Ready-to-use APIs to plug-in & integrate with 3rd party for data sharing.
Create & manage customer’s profile (directory) with details like
Capture details respect to query of the prospect.
Log history of all activities done.
with all available channels of communication
Design tailor-made processes using ANYI Services Development & Customization Suite.
Create and maintain appointments, upload documents, send notification/reminders, etc.
Customized data entry software.
Mobile application
Middle layer applications for information sharing and data encryption.
Built-in Intelligence (AI) to find the possible route cause of the matter / issue
To make easy navigation & access key feature thru voice command
Help increasing customer’s participation (CuPa) in survey (CSat) to get direct feedback which in-turn helps business to improve customer services
Flicker to all users on new buzz in the product/service, created by supervisor/admin
Unique QR code against each ticket to get easy access & quick search
Build questionnaire for user to do self-assessment and get individual/cumulative performance
Option to bunch mass outage complaints from customers in single ticket. On closure, all customer will get notification on single command
Tag a customer as Bronze/Silver/Gold/Platinum
To estimate the work load & aligned workforce accordingly
To mark important notes for future reference
T Square US Services inc.
Sacramento, CA, USA
www.tsquareus.com
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